Do you have a question about our loyalty programme, Tartine Club? Have a look at our most commonly asked questions and answers below. If you need help you can contact us at tartine-club@be.lepainquotidien.com
What is the Tartine Club?
The Tartine Club is our loyalty programme named after our signature open sandwiches. As a member you’ll collect points on everything you buy in our participating restaurants and those points can be redeemed for delicious rewards.
How does it work?
- Become a member – Sign up via our website here or via our app
- Collect points for every purchase you make in our participating bakeries (excluding click&collect) – Show your member ID at the checkout
- Get rewarded – Redeem your points for delicious rewards and enjoy other benefits like a gift on your birthday
Where can I collect and redeem points?
For now, you can only collect and redeem points in the following bakeries: Le Pain Quotidien Antwerpen Centrum, Antwerpen De Wael, Antwerpen Graanmarkt, Antwerpen Kievit, Belliard, Brugge Simon Stevin, Charleroi, Dansaert, Galerie de la Reine, Gent Korenmarkt, Ixelles, Knokke, Lepoutre, Leuven, Liège, Louise, Maasmechelen, Mechelen, Overijse, Sablon, Stockel, Tongres, Tour & Taxis, Waterloo, Wemmel.
How can I collect points?
You can collect points by identifying yourself before checking out. You’ll receive one point for each euro spent. Before payment, share your member ID or phone number and you’ll receive points for your purchase.
Where can I see how many points I have collected?
You can check your point balance in the app, on our website (by logging in here) or on your digital loyalty card.
How can I identify myself at the checkout?
- Show your member ID that’s available in the app and on our website (log in here)
- Or show your member ID on your digital loyalty card that you have saved in your wallet app
- Or give the host your phone number
Where can I download my digital loyalty card?
Log in right over here by entering your phone number. You’ll find a link to download your digital loyalty card.
How do I use my points?
You can redeem your points for vouchers for our products. You can do this in the app, on our website (log in here) or ask a host in our bakery.
How can I get my rewards?
After redeeming your points for a voucher, the voucher will be available in your loyalty account. When you identify yourself in our bakery with your member ID, the host sees the vouchers you have available in your account on the till. Tell them which voucher you’d like to redeem and they will do that for you.
Alternatively, you can ask your host to redeem your points for you so that you can get your reward immediately.
Do I need a Belgian phone number to sign up?
Yes, our loyalty programme is tailored to each country. For our Belgian restaurants, only Belgian phone numbers are accepted.
Do my points expire?
Yes, your collected points will expire after 1 year. We’ll apply the oldest points when you’re redeeming them.
Do my rewards or vouchers expire?
Yes, for each reward you earn or receive an expiration date is set. You can find this date in your app under ‘vouchers’.
I forgot to identify myself before I paid my order. Can I still get points?
Unfortunately, it’s not possible to collect points from a previous purchase. Don’t forget to identify yourself for every purchase to not miss out on any points.
Is it possible to split points on a bill?
Yes, we can identify multiple members for one order and split the points. Points are always split evenly.
Discover our Terms & Conditions of the Tartine Club here.